FAQ'S AND T&CS

Thank you for choosing and trusting Hound Hustle.

Please note your use and access to Hound Hustle's dog walking and pet minding services is conditional upon your acceptance and compliance with our Terms and Conditions outlined below.

This dog walking service agreement (hereinafter referred to as “agreement”) is between Hound Hustle and the client (collectively referred to as “parties”). The parties agree to the following:

Prior to Service

Hound Hustle will conduct a meet and greet, at which stage a dog walking / pet minding form will need to be completed. This details information such as your contact details, emergency contact details, the breed and age of your dog/s and if they have any special requirements or medical needs. 

Hound Hustle reserves the right to refuse to walk any dog if they show aggressive behaviour at the time of pickup or signs of illness and/or are taking medication for transmittable virus or sickness.

Hound Hustle reserves the right to refuse to walk any dog if they show any inappropriate, abnormal behaviour at the time of pickup or during walking as well as behaviour that the dog walker has brought to the owner’s attention that the owner has not taken measures to address or the owner has ignored.

Hound Hustle will only consider walking dogs that are council registered (unless a puppy), socialised, have a non-aggressive behaviour.

Hound Hustle  dog walking services are provided during all weather conditions. However, Hound Hustle have the right to refuse to walk any dog during any weather conditions that both the dog and the dog walker’s safety and well-being can be or are at risk. This includes thunder, lightning and strong wind gales. Dog walking will not take place if the temperature is 35 degrees Celsius or above. This is in the best interests of both the client’s dog(s) and Hound Hustle.

Hound Hustle agree to complete all dog walking in a safe and professional manner and in compliance with all applicable laws.

The client agrees to disclose to Hound Hustle any known behavioural or aggression issues displayed by their dog with other animals, toys, food or humans. The client is solely responsible for any harm or injury caused by their dog while under Hound Hustle care. Any loss and damage sustained by Hound Hustle shall be claimable pursuant to relevant rules.

The client will provide a fitted collar or harness that the dog cannot slip out of.

The client will inform Hound Hustle if their dog requires medication, provide sufficient information, instructions and medicine while in the care of Hound Hustle.

The client agrees that their dog is updated with ongoing flea and tick prevention program.

The client agrees to waive all claims and releases Hound Hustle of all liability for any injury, illness, death, damages and loss to their dog and/or their property while in the care of Hound Hustle.

The client is responsible for Hound Hustle access to the dog on the scheduled day for dog walking, including providing keys where necessary for access. If for some reason where Hound Hustle is unable to gain access to the dog, other than cancellation within the stipulated period, the walk shall still be charged at the full rate.

Hound Hustle reserves the right to administer necessary aid and/or transport the dog to a vet should the client’s dog become ill. Hound Hustle will attempt to contact the client’s own vet, but reserves the right to transport the dog to another vet, if necessary.

The client is responsible for all related costs associated with any emergency visit to a vet. The client further agrees to pay the vet invoice within seven (7) days of the invoice being issued.